WHO IS SILENT MEMO?

• See our story page

HOW LONG DOES SHIPPING TAKE?

• The estimated delivery for the US is 3-5 business days. For international the estimated time is 2-4 weeks. *We are working to provide more shipping options for customers to save on time and costs.

DO YOU SHIP INTERNATIONALLY?

• Yes, we ship worldwide via USPS or DHL. International delivery starts from $10 (usd) and can take 2-4 weeks in delivery time. *Custom fees is not included at checkout.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

• We accept returns and exchanges within 15 business days after receiving the item. Item must be unworn, with the exception of trying it on, and in new condition with the tags attached.
• We will offer an exchange (if size is available) or refund the item if the item does not fit or the customer is unsatisfied.
• Customers will be responsible for the shipping costs of the returning item.

WHY HAVEN'T I RECEIVED ANY EMAILS?

• Please check your spam/junk folder in your email for notifications prior to contacting our team for assistance at hi@silentmemo.com

WHAT METHOD OF PAYMENTS DO YOU ACCEPT?

• We accept credit or debit cards and Shop as a form of payment. *We are working to expand different options for customers in the future.

HOW DO I FIND MY SIZE?

• Please visit our size guide page for reference.

 

For additional questions, please visit the contact us page.